App Support requirements
It is required to all public apps to provide at least one support channel that allows merchants to get help. Zid App Market doesn’t provide merchant support for apps built by third parties. App developers are required to support merchants in a timely manner.
Maintainer E-mail is a must required field to enter for app support it is the basic support method for merchants to contact you and get help, having an active and valid email address is a must
How merchants request support
Merchant can click on "Report Application" and fill the issue type , Issue details and attachments
The issue will received to Zid App Market team evaluate it and looping the app developer to respond
Partner should provide the needed assistance and bug fixes in case required
There is a monitoring mechanism to ensure responding time are adhere to tickets resolution SLA
Support channels
You can select your preferred contact method for merchants seeking support. The available support channel options are:
Required: Email (default)
Optional: Support portal URL (such as a forum or ticketing system)
Required: Phone number (For shipping apps only)
Set your support channel
Log into your partner account
from the app that you want to edit click on edit icon
from General Data you can set Technical support email and Mobile number for shipping apps
for public apps you can set Technical support email
you can mention Support portal URL (such as a forum or ticketing system) in the app description
Best Practices and Recommendations
Providing exceptional support not only increases merchant satisfaction but also leads to better reviews and higher sales. Successful apps prioritize effective support strategies, ensuring a seamless user experience. Choosing the right tools and methodologies is key—invest in solutions that align with your users' needs and business goals to maximize success.