Once your landing page is published on the Zid App Market, your responsibility doesn’t end there. Ongoing support and maintenance are crucial to ensuring a smooth merchant experience, resolving issues promptly, and improving your template over time. This article outlines your responsibilities and best practices for supporting and maintaining landing pages after they go live.
1. Providing Ongoing Technical Support
To foster trust and ensure a smooth merchant experience, you must offer timely support after a merchant purchases or uses your landing page.
What You Must Provide
Technical Support Email: During landing page creation, you are required to enter a support email. This must remain active and monitored.
First-Response SLA: Aim to respond to merchant issues within 24-48 hours.
Troubleshooting Guidance: Provide step-by-step help if a merchant reports display issues, mobile responsiveness problems, or content rendering errors.
Assistance with Customization (Required): Offering help with small customizations (e.g., color changes, layout tweaks) can greatly improve merchant satisfaction.
Tip: Use a shared support inbox or ticketing system to manage merchant inquiries efficiently.
2. Monitoring Feedback and Usage
Regularly check the performance and feedback associated with your landing page from the Purchase List section under the My Themes dashboard.
Insights You Can Track
Store name and merchant details using your template
Purchase date and payment amount
Whether any particular merchant is repeatedly requesting support (may indicate a usability issue)
If multiple merchants report similar issues or feature requests, consider updating the template proactively.
3. Keeping Templates Updated
Your template may need updates to ensure compatibility with platform changes or merchant expectations.
Common Maintenance Scenarios
Bug Fixes: Issues like broken sections, layout shifts, or missing images.
Zid Platform Updates: Ensure compatibility with changes in Zid's design system or layout engine.
Performance Improvements: Optimizing images, reducing script size, or improving load times.
Responsive Design: Ensuring consistency across desktop and mobile views based on real-world testing feedback.
To update a landing page template, use the Edit option in your "My Themes" dashboard. You can re-upload a corrected ZIP file or update metadata directly.
4. Updating Images and Descriptions
If your landing page visuals or messaging becomes outdated:
Upload new screenshots via the “Images” section (min 3, max 9)
Revise English/Arabic descriptions for clarity or promotional updates
Ensure updated content continues to reflect the original landing page intent and value proposition
5. Managing Support Workload
To avoid burnout or SLA breaches:
Set automated replies for your support email to inform merchants of your response timeframe
Maintain a FAQ document for common merchant issues, linked in your support email footer
If you receive high support volume, consider designating someone to handle merchant issues or escalate critical bugs
Summary of Responsibilities
Area | Your Responsibility |
Technical Support | Respond via email within 24–48 hours |
Bug Fixes | Actively monitor and resolve merchant-reported issues |
Template Updates | Maintain compatibility with Zid platform changes |
Visual Updates | Keep screenshots and descriptions current |
Usage Tracking | Monitor purchases and feedback through Purchase List |
Final Notes
Support and maintenance are what separate a good landing page from a great one. Your responsiveness and attention to detail not only help merchants but also elevate your reputation on the Zid App Market. Keeping templates fresh, functional, and bug-free ensures long-term success and continued merchant satisfaction.