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Troubleshooting the user credentials were incorrect
Troubleshooting the user credentials were incorrect
Updated over a week ago

Encountering The user credentials were incorrect can be a perplexing challenge, but fret not, here's a comprehensive guide to help you troubleshoot and resolve the issue efficiently.


Prerequisite

1. API Documentation Review:

Start by revisiting the API documentation. Ensure that you are well-acquainted with the expected response format, including the structure and presence of key objects. This step provides a baseline for identifying discrepancies.

2. Verify API Call Parameters:

Check your API call parameters against the documentation. Confirm that you are sending the correct data and that all required parameters are included. Misconfigurations here can lead to unexpected results.

How to solve it:

#1 Hint

  • Issue description:
    The user credentials were incorrect.
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  • Reason:
    You have sent an invalid client ID or client secret or grant.
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  • How to solve it:

    • Check the client ID and client secret values within your partner account


Need a further help?

connect with us via chat support and share the cURL command. This will enable us to conduct a more in-depth analysis and provide thorough support.

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