Every app listing on Zid App Market includes a set of support-contact fields that you manage from the app submission form in the Partner Dashboard. What you enter is displayed to merchants in the Contact details tab of your app's detail page, and merchants use these channels to reach your support team directly.
These are listing fields only — they do not affect your app's API integration, webhooks, OAuth scopes, or embedded-app behavior.
The contact fields
Alongside your app's email and website, the submission form includes the following fields:
Field | Requirement | Purpose |
Privacy Policy URL | Always required | Merchant-facing privacy terms for your app |
Phone number | Conditional | Direct voice/SMS contact |
Support channel URL | Conditional | WhatsApp, Telegram, or any support portal |
FAQ URL | Optional | Self-service answers before contacting you |
The conditional requirement rule
Phone number and Support channel URL are linked: at least one of the two must be filled in.
Each becomes mandatory when the other is empty. In practice:
Phone filled, Support channel empty → valid
Support channel filled, Phone empty → valid
Both filled → valid, and recommended
Both empty → the form blocks submission
Privacy Policy URL is required independently of this rule.
How to fill them in
Open Partner Dashboard → Apps and select the app.
Open the app submission/edit form and go to the contact details section.
Enter the Privacy Policy URL — a live, publicly reachable page, not a login-gated or draft document.
Enter a Phone number, a Support channel URL, or both.
Optionally add an FAQ URL.
Save and submit. Changes appear on the app page after review.
Choosing a good support channel URL
The field accepts any URL, so choose a destination that actually helps the merchant:
Point it at a real support destination — a WhatsApp Business link, a Telegram support account, or a ticketing portal. Not your homepage, not a pricing page.
Verify the link opens a conversation. A WhatsApp link tied to a deactivated number is worse than an empty field, because the merchant assumes support exists.
Match the channel to your capacity. A phone number no one answers converts a support problem into a bad review.
Use the FAQ URL for deflection. Point it at real documentation for common setup and billing questions to reduce inbound volume.
FAQ
Do these fields require any change to my app's code or version?
No. These are listing fields only.
Which fields are mandatory?
The Privacy Policy URL is always mandatory, and at least one of Phone number or Support channel URL must be filled in. The FAQ URL is optional.
Can I use the same phone number across multiple apps?
Yes, if the team behind that number actually supports all of them.
Where do merchants see this information?
In the Contact details tab on your app's detail page in Zid App Market.
Where do I get help?
Contact the App Market team at [email protected].