Note: The review and approval of app ratings are managed by the partner. Additionally, the partner is responsible for providing the reasons for app cancellation.
Managing App Reviews and Uninstall Reasons
Login to Partner Dashboard
The partner logs into the Zid Partner Dashboard.
Navigate to My Apps
From the sidebar, go to "My Apps".
A list of the partner’s published applications will be displayed.
Open Partner Reviews
Click on the "View" button under the Merchant Reviews column for the desired app.
View Ratings & Reviews and Uninstall Reasons
On the next screen, two tabs will be available:
Rates & Reviews
Uninstall Reason
Rates & Reviews Section
The partner can see merchant feedback under this section.
Each review has a "Publish" button to approve and make it visible publicly.
The partner may choose not to publish a review if desired.
Uninstall Reason Section
Clicking the "Uninstall Reason" tab will show a list of reasons submitted by merchants for uninstalling the app.
Subscription lists:
Will list all the subscription details in your Apps.
Subscription Statuses:
ACTIVE: The subscription status would be ACTIVE for T-3 days where T is the duration of the plan in days.
WARNING: The subscription status is set to WARNING for the last 3 days. This indicates the merchant need to renew the plan before it is moved to SUSPEND.
SUSPEND: The subscription status would be SUSPEND when the duration of the plan is finished. This indicates the application is installed with a GRACE PERIOD of T+5 days.
EXPIRED: The subscription status would be EXPIRED at T+5 days where T is tne duration of the plan in days. This indicates the application is uninstalled from the store
RENEW: The window will open for merchant to re-purchase the same plan again from T-5 days where T is tne duration of the plan in days.
UPGRADE: The plan can be upgraded at any point of time to any of the available plans.
REFUND: The subscription can be REFUNDED with the given time as per the ZID refund policy
Export Subscription lists
Once you export the list, you'll get more details such as:
app_id
store_url
partner_share
zid_share