Understanding the Partner Payouts
On the 1st day of each month, you will receive an email and dashboard notifications notifying you to a new payout record for the preceding month, and when there are required actions. You can access the payout records here.
To understand more about the payout table and statuses, please refer to the following:
Payout Table
Column | Description |
Payout Code | A unique code facilitating the search for a particular payout record |
Payout Date | The month and year of issuance for the payout |
App Name | The name of your application for which the payout has been issued. |
Zid Activation Fees | Zid's total activation fees, exclusive of VAT, based on successful activations during the specified period. |
Zid Order Fees | Zid's total agreed-upon order share amount, exclusive of VAT, based on delivered orders during the specified period. |
Withholding Tax | The tax amount applied to payments made to partners outside of KSA. |
Payment Status | Track the status of the payment. |
Payout Details (Action) | Review payout details, submit the invoice, and retrieve the receipt upon completion. |
Download Report (Action) | Download the transaction report for a particular payout and confirm payment amount. |
Payout Status
Column | Description |
Pending | A new monthly payout record; kindly wait for Zid Finance team invoice submission. |
Payment Required | Zid's invoice has been uploaded and waiting for payment. |
In Review | We are reviewing your receipt submission. |
Rejected | Your submission has been rejected, please refer to the provided reason and re-upload the necessary files. |
Settled | Your payment has been received, and payout is settled! |
Payment Flow
To check the available payouts:
1- Navigate to the Payments → Payouts page within the partner dashboard.
2- Select Shipping Apps tab.
Upon issuance of the monthly payout, the partner can check the details of a single payout, each payout contains all the payments which can be accessed by clicking on the Download Report icon as shown below:
The payment initial status is Pending
The default status for payouts is "Pending", please wait for Zid's invoice to be uploaded in your dashboard.
Please be aware that any objections to the payout report must be communicated within the first three days of each month. This will allow us to upload accurate files before confirming the amount internally. Check Here
The payment status is Payment Required
Upon invoice submission by our finance team, the payment status transitions to "Payment Required".
Action: Review the uploaded invoice, make the required payment, and upload the receipt to confirm the settlement.
The payment status is In Review
Upon receipt submission, the payment status transitions to "In Review", allowing our finance team to assess your submission.
Verification and review will usually take up to 10 working days.
The payment status is Rejected
In case of identified invoice issues or collection errors, our finance team may reject the submission, resulting in a payment status change to "Rejected".
Action: Review the reason for rejection, upload a new invoice, and proceed with resubmission.
The payment status is Settled
Upon verification of your submission, the finance team will process the payment, and the status will be "Settled" upon completion.
You can access payment information and receipts at any time. 🎉
Need help?
In case of concerns or issues with the report, contact our team through the support chat widget, navigating to Finance Concerns → Payout Issue.
