Understanding the Partner Payouts
On the 6th day of each month, you will receive an email and dashboard notifications notifying you to a new payout record for the preceding month, and when there are required actions. You can access the payout records here.
To understand more about the payout table and statuses, please refer to the following:
Payout Table
Column | Description |
Payout Code | A unique code facilitating the search for a particular payout record |
Payout Date | The month and year of issuance for the payout |
App Name | The name of your application for which the payout has been issued. |
Partner Share | Your total agreed-upon share amount, exclusive of VAT, based on successful transactions during the specified period. |
Zid Share | Zid’s total agreed-upon share amount, exclusive of VAT. |
Withholding Tax | The tax amount applied to payments made to partners outside of KSA. |
Payment Status | Track the status of the payment. |
Payout Details (Action) | Review payout details, submit the invoice, and retrieve the receipt upon completion. |
Download Report (Action) | Download the transaction report for a particular payout and confirm payment amount. |
Payout Status
Column | Description |
Pending | A new monthly payout record; kindly upload your invoice. |
In Review | We are reviewing your submission. |
Rejected | Your submission has been rejected, please refer to the provided reason and re-upload the necessary files. |
Settled | Your submission has been accepted, and payment is being processed! |
Payment Flow
To check the available payouts:
1- Navigate to the Payments → Payouts page within the partner dashboard.
2- Select Themes tab.
Upon issuance of the monthly payout, the partner can check the details of a single payout, each payout contains all the payments which can be accessed by clicking on the Download Report icon as shown below:
The payment initial status is Pending
The default status for payouts is "Pending", in this phase, you need to initiate the settlement process.
Action: Once amounts has been confirmed, please upload and submit your VAT invoice by clicking on the Payout Details icon. Partners located outside of KSA must include withholding tax before submission.
The payment status is In Review
Upon invoice submission, the payment status transitions to "In Review", allowing our finance team to assess your submission.
You will be notified when the status is transitioned.
The payment status is Rejected
In case of identified invoice issues or collection errors, our finance team may reject the submission, resulting in a payment status change to "Rejected".
Action: Review the reason for rejection, upload a new invoice, and proceed with resubmission.
The payment status is Settled
Upon verification of your submission, the finance team will process the payment, and the status will be "Settled" upon completion.
You can access payment information and receipts at any time. 🎉
Need help?
In case of concerns or issues with the report, contact our team through the support chat widget, navigating to Finance Concerns → Payout Issue.
